Terms of service

MADE SCOTLAND TERMS & CONDITIONS

Last updated May 2026.

Made Scotland is an online shop selling unique, sustainably made products from independent Scottish makers.

We're Made Scotland Ltd, a company incorporated in Scotland with registration number SC710632 and our registered office is at: Crookston Old House, Heriot, Borders, United Kingdom, EH38 5YS ("we" or "us").

These terms and conditions explain the terms on which you view or make purchases on our website, available at https://madescotland.com/ ("Website"). By using the Website or making purchases on it, you're considered to have accepted these terms and conditions. If you don't agree you shouldn't use our Website or make purchases on it.

We reserve the right to change or update these terms from time to time. The most recent version will always apply.

What We Sell

Made Scotland sells carefully selected products from independent Scottish makers. Most orders are dispatched directly by us. Some items are made and shipped directly by three independent makers - Dark Jewellery, Leadman Basketware, and Amanda Wells Lamps. If you have any issue with an order from these makers, please contact us first at info@madescotland.com and we will help resolve it.

Some products on our website are sold by recommended partner retailers - Ouig Lodge, Great Glen Charcuterie, Hootree, and Mademoiselle Macaron. If you purchase directly through their websites, your contract is with them and any queries or issues should be directed to them.

Products

Product images are for illustrative purposes only. Handmade items may vary slightly from images shown.

We cannot guarantee that all products will always be available and stock levels may not always be up to date.

Prices may change from time to time. Changes will not affect orders already placed.

Please note that some products on our website may contain alcohol. You must be at least 18 years of age to purchase these.

The Legal Contract

You must be at least 18 years old and capable of entering into a legally binding contract to use the Website.

Your order is a contractual offer which we can accept or reject. A binding contract is formed only when you receive an order confirmation by email.

Please ensure all details you provide, particularly your delivery address, are correct. We cannot be held liable for delivery issues arising from incorrect information provided by you.

Payments

Payment must be made in advance via the Website. We accept all major credit and debit cards. Our Website is run by Shopify - you should read their terms and privacy policy before making a payment.

Delivery

Once your order is confirmed, we will dispatch it to your delivery address. Any delivery dates provided are estimates only. For international deliveries, customs duties or taxes may apply and are your responsibility.

Returns and Refunds

Please see our Returns Policy for full details. To start a return, contact us at info@madescotland.com.

Ownership and Risk

You own the product once payment has been made and your order confirmed. Risk passes to you once the product is in your physical possession or left in a designated safe place.

Intellectual Property

All content on the Website including text, images, layout and design is protected by copyright and owned by or licensed to Made Scotland. You may not copy, reproduce, or use any content without our prior consent.

Liability

We will not be liable for any loss of profit, business interruption, or indirect losses arising from your use of our Website or any purchases made on it.

Our total liability for any other losses is limited to directly foreseeable loss and shall not exceed £500 in connection with your use of the Website.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter which cannot be excluded by law.

Data Protection

We comply with UK data protection law including the UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for details of how we use your personal information.

Force Majeure

We will not be liable for any failure or delay in our obligations caused by events beyond our reasonable control.

General

These terms are governed by Scots law and any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

If you have any questions or complaints please contact us at info@madescotland.com.