Privacy policy

PRIVACY POLICY

Last updated May 2026.

This Privacy Policy describes how madescotland.com ("the Site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

We collect information including your web browser version, IP address, time zone, cookie information, pages and products you view, search terms, and how you interact with the Site. This is collected automatically using cookies, log files, web beacons, tags, or pixels to help us load the Site accurately and analyse usage to improve your experience. This information is shared with Shopify who power our online store.

Order Information

We collect your name, billing and shipping address, payment information, email address, and phone number. This is used to process your order, arrange dispatch, send invoices and order confirmations, communicate with you, and screen orders for fraud. This information is shared with Shopify and any apps we use to fulfil and deliver your order.

Customer Support Information

If you contact us for support, we may collect additional personal information as described above in order to help resolve your query.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfil our contracts with you. This includes Shopify who power our online store. You can read more about how Shopify uses your personal information at https://www.shopify.com/legal/privacy.

We may also share your personal information to comply with applicable laws and regulations, or to respond to lawful requests from authorities.

Behavioural Advertising

We may use your personal information to provide you with targeted advertising or marketing communications we believe may be of interest to you.

We use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your personal information at https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site and your purchases with our advertising partners, including through the use of cookies. You can opt out of targeted advertising via:

Facebook: https://www.facebook.com/settings/?tab=ads Google: https://www.google.com/settings/ads/anonymous

You can also opt out via the Digital Advertising Alliance at http://optout.aboutads.info/

Using Personal Information

We use your personal information to provide our services to you, including offering products for sale, processing payments, dispatching your order, and keeping you updated on new products, services, and offers.

Lawful Basis

We process your personal information under the following lawful bases in accordance with UK GDPR:

Your consent; the performance of a contract between you and us; compliance with our legal obligations; to protect your vital interests; to perform a task in the public interest; and for our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to erase it. Please see Your Rights below for more information.

Automated Decision-Making

We do not engage in automated decision-making that has a legal or significant effect on you. Shopify uses limited automated decision-making to prevent fraud, which does not have a legal or significant effect on you.

Your Rights

You have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. To exercise these rights please contact us at info@madescotland.com.

Cookies

A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional, performance, advertising, and social media cookies to improve your browsing experience and help the Site remember your preferences.

You can control cookies through your browser settings, though please note that blocking cookies may affect your experience on the Site.

For more information about managing cookies visit www.allaboutcookies.org.

Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact

For questions about this Privacy Policy or to make a complaint, please contact us at info@madescotland.com or by post at:

Made Scotland, Crookston Old House, Heriot, Scottish Borders, EH38 5YS

If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/